Please read the following terms and conditions carefully these are applicable to all users and all purchases made from the branded watch company. These terms are subject to change at any time and it is advisable you check them before making any new purchase. We have tried to lay them out as simply as possible, you may find it useful to print a copy for your reference.
These terms and conditions do not affect your statutory rights.
Company Details
our trading name is the branded watch company registered as BWCO LTD
The branded watch company is a Private Limited Company, registration number 05814159., and is incorporated in England and Wales.
This web site, its contents, terms, conditions and contracts will be governed and dealt with in accordance with English law. Anyone who accesses the site outside England is responsible for conformity to any local taxes that may apply and local laws.
Prices displayed on the site are in UK Pounds Sterling. There are no hidden charges or additional taxes and all prices are subject to a delivery cost please see the delivery page on the site for further information
All information and descriptions are accurate to the best of our knowledge. All weights, sizes and measurements are approximate and are for guidance only as are images which may not reflect the actual size or true colour of the items. Images are not to scale. As each piece is individually made and thus unique, the weight of the delivered product may be slightly higher or lower than has been displayed.
A binding contract is formed upon receipt of an email from ourselves confirming your order has been accepted payment taken and advising you of dispatch of goods. An invoice will be dispatched with your order. All cards are debited immediately upon placing your order. Unpaid orders will not be processed.
We aim to process all orders as fast as possible. As some items may not be in stock, we try to dispatch goods within ten working days once payment has been received.
Special or custom order items may take longer and customers will be advised of delivery periods upon placing your order.
Goods are subject to availability, occasionally a product may be temporarily out of stock; if this is the case we will email or telephone you advising you of any delay or a possible alternative product. The customer will have the option to cancel the order if this delay is not satisfactory.
All deliveries are subject to payment authorization.
We cannot be held liable for any loss you may suffer as a result of late delivery or cancellation of your order.
If you have any questions regarding delivery please contact us by email: enquiries@thebrandedwatchcompany.co.uk quoting your order number.
Cancellation of Order
Under The Distance Selling Regulations 2000, you, the customer have a 'cooling off period' and are entitled to cancel your order up to and including 7 working days, the first day being the day after the date of receipt of goods by yourselves.
You must notify us in written form as well any notification by phone, if you wish to cancel your order, we will provide full instructions on how to return the item.
Returns & Exchanges
If you are dissatisfied with any goods, they can be returned subject to our approval, providing you notify us within 7 working days of receipt. We are happy to exchange any defective items or give a full refund of the cost of the goods excluding distribution costs incurred by us in supplying your order.
Please contact our returns department to obtain your returns authorisation number (RAN) before you return the goods. We will then email or give to you by phone, full instructions on how to return the goods.
Goods that are to be returned should reach us within 7 days of receipt of your RAN. Any returns or exchanges falling outside of these dates will be refused.
Refunds will be given within 30 days of receipt of returned items. The cost of delivery incurred by ourselves will be deducted this will be between £10 to £30 GBP depending on each particular item; this is the cost of postage and packing to us. Gift wrapping provided at the customers request will also be deducted. The customer will be responsible for the cost of returning the goods, we recommend appropriate packaging used and insurance taken, as it is the customer's responsibility to make sure the goods are returned to us in the condition they were sent.
If the incorrect goods are sent to you due to an error on our part, or the goods carry a manufacturing fault at time of delivery then we will offer you a full refund including the cost of the return postage.
We will not accept returned items that have been worn, misused or appeared to have been damaged due to customer negligence, or where the security tag has been removed.
Goods should be inspected upon delivery.
You must be 18 years of age to purchase from our site.
The branded watch company reserve the right to refuse supply of goods at their own discretion.
The branded watch company reserve the right to change prices without notice. Despite our best efforts, a small number of the many products in our catalogue may occasionally be mis priced. Rest assured, however, that we verify prices as part of our dispatch procedures. If a product's correct price is different to the one shown we will contact you first notifying you of the error. You will then be given the chance to confirm the order at the correct price or cancel your order.
All our watches are totally genuine and come in original manufacturer's boxes and packaging with full manufacturers warranties and serial numbers intact.
In order to return watches to us the watch must be unworn with security tag intact. It must be in its supplied original packaging with all instruction booklets and warranty cards. Warranty cards must not have been marked or completed. We will not accept any returns if any of these conditions are not adhered to.
Complaints
If you should feel the need to make a complaint for whatever reason, we would appreciate if you could email or phone us. Your complaint will be taken seriously. We will investigate and do our utmost to rectify any problem, while keeping you informed of the outcome.
email: enquiries@thebrandedwatchcompany.co.uk
With your help we aim to provide our customers with the highest possible standards of service.
thebrandedwatchcompany.co.uk does not accept any responsibility for any Web site not under our control, which may act as a portal or be connected by a link with our site.
The brandedwatchcompany provides a secure online ordering process. If your browser supports secure transactions, you can place a secure online order with us. We use the industry standard protocol Secure Socket Layer - Version 3.
We are committed to protecting your privacy. We will only use the information collected from you lawfully (in accordance with the Data Protection Act 1998). The type of information we collect about you includes: your name, address, phone numbers and e-mail address. We will not pass on your details to any third parties. The personal information which we hold will be held securely in accordance with the law. All Financial details are not stored on our system once all payments have been made and goods have been despatched we will destroy any bank or card details we have. If you have any queries or concerns about your privacy please contact us by e-mailing enquiries@thebrandedwatchcompany.co.uk |
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